Our Support team can help answer any questions or troubleshoot any issues about our platform. We can be reached by submitting a ticket or booking an appointment.
Please Note: We do not offer a direct call-in number for phone support at this time. To connect one-on-one with a member of our team over a call, please book an Education (support) appointment.
Our team is here from 8:00 AM to 5:00 PM Central Time (US) Monday to Friday. We will be closed all US Holidays.
Submitting a Ticket
To submit a ticket, please Click Here. Once submitted, you will receive an automated email acknowledging that we have received your request and provide you with a ticket number. Once received, a member of our team will review and responded back as soon as possible (usually within 24 business hours).
Booking an Appointment
To book a one-on-one appointment with our team, please click on the 'Make Appointment' button at the very top of this page then select your appointment type.
- Education (Support) Appointment
During the appointment, one of our support representatives can assist you with any technical issues or help walk you through how to make an edit on the website. This appointment is 20 minutes and costs $20.00 US. Note: If you are on a monthly subscription, you have a set amount of complimentary education appointments you can use per month.
- Design Appointment
During this appointment, you get to work with one of our professional web designers who can help you with any design-related items or make changes for you throughout the website (e.g. placing new images, text). This appointment is 30 minutes and costs $75.00 US.
Please Note: Upon booking, you will receive a confirmation email with information on how to connect to a Zoom meeting during your scheduled time.